Shipping & Returns
** COVID 19 CHANGES **
Please note due to Covid19 there are postage delays. E.g. (WA, NT and TAS have had delays as long as 3 weeks).
STANDARD POST DELIVERY TIME FRAMES
At present, please allow up to 10 business days for metro deliveries and
15 business days for rural areas.
(We send either via courier or Australia Post, whichever is quicker for your area).
We now have a small item delivery fee for $5, for qualifying products.
EXPRESS POST DELIVERY TIME FRAMES
Aus. Post aren’t currently guaranteeing next business day delivery for Express Post. Their Express service is taking between 1-3 business days depending on location.
** We currently recommend Express Post for any items needed urgently or by a specific date**
CHRISTMAS and PEAK PERIODS
During this busy time of year we are aiming to work on a 6-business day production turnaround plus postage. If your order is urgent please send us an email once your order is processed.
All products are made to order.
If you require a product by a certain date or ASAP, please contact us before placing the order to ensure we can organise this for you.
Both Standard and Express Shipping options are provided upon checkout.
*Please note that Express Post refers to a quicker postal service once item has been shipped. This does not change our turnaround times. Items are sent from our Gold Coast Studio*
We package each item carefully to ensure there is no damage in transit.
If your item arrives damaged or broken please contact us within 24 hours of receiving your order along with photos of the damaged item and original packaging. We will then contact the postal service and start an investigation. If a replacement is to be sent, we will then inform you ASAP.
If you receive your order and it is incorrect please contact us within 24 hours and we will then make arrangements to replace the item. It will be sent out again using the same shipping method selected on the original order. Unfortunately we cannot offer refunds/exchanges for change of mind.
If you have any questions or concerns please contact us at firstname.lastname@example.org.